Refund Policy

Last Updated: April 7, 2025

At IPTV Player, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for purchases of our Pro and Lifetime licenses.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid licenses (Pro and Lifetime). If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

To be eligible for a refund:

  • The refund request must be made within 30 days of the original purchase date
  • You must provide proof of purchase (order number or receipt)
  • The request must come from the email address used for the original purchase

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to support@iptvplayer.app
  2. Include your order number in the subject line
  3. Provide the following information:
    • Email address used for purchase
    • Date of purchase
    • Reason for refund (optional but appreciated)

Alternatively, if you purchased through Paddle, you can request a refund directly through your Paddle receipt email by clicking the refund link provided.

3. Refund Processing

Once your refund request is received and approved:

  • We will process your refund within 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once the refund is processed
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

4. Exceptions

We reserve the right to deny refund requests in the following circumstances:

  • The refund request is made after the 30-day period has expired
  • There is evidence of fraud or abuse of the refund policy
  • The license has been resold or transferred to another party
  • There is evidence of chargeback abuse

However, we handle each request on a case-by-case basis and may grant exceptions at our discretion.

5. Partial Refunds

In general, we do not offer partial refunds. However, we may consider partial refunds in exceptional circumstances, such as:

  • Duplicate purchases made in error
  • Upgrades from Pro to Lifetime within the refund window

If you believe you qualify for a partial refund, please contact us with your specific situation.

6. Subscription and Recurring Payments

IPTV Player does not operate on a subscription model. All our paid licenses (Pro and Lifetime) are one-time purchases, not recurring subscriptions. Therefore, there are no automatic renewals to cancel.

If you have concerns about future charges, rest assured that you will never be automatically charged again for the same license.

7. Technical Issues

If you are experiencing technical issues with the Service, we encourage you to contact our support team before requesting a refund. Many issues can be resolved through:

  • Technical troubleshooting
  • Browser compatibility guidance
  • Playlist format assistance
  • Feature explanations

We are committed to helping you get the most out of IPTV Player and will do our best to resolve any issues you encounter.

8. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us for a refund:

  • Your license will be immediately revoked
  • You may be banned from future purchases
  • We reserve the right to dispute the chargeback

We strongly encourage you to use our refund process rather than initiating a chargeback, as this allows us to resolve the issue more efficiently and maintain a positive relationship.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page, with the "Last Updated" date revised accordingly.

If you have purchased a license before a policy change, the refund terms in effect at the time of your purchase will apply to your order.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

  • By email: support@iptvplayer.app
  • Response time: Within 24-48 hours during business days

We value your business and will do our best to ensure you have a positive experience with IPTV Player.